Northern HospitalityLet’s talk
Warmly lit restaurant bar with walnut counters and brass lamps

RESTAURANT OPERATIONS, MARKETING & GROWTH

Better operations.
More reasons
to return.

Practical operations, guest experience and marketing support for independent restaurants. We help your team improve the way the business runs and give guests more reasons to return.

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ROOTED IN HOSPITALITY

Built for the floor.
Focused on what’s next.

Greater Boston and South Shore

For independent restaurants & small groups
Hands finishing a plated dish at a restaurant kitchen pass
THE DETAILS MAKE THE DIFFERENCE.

From the first inquiry
to the last impression.

CLOSE TO THE OPERATION

Good hospitality
doesn’t happen
by accident.

It takes clear standards, a confident team and marketing that connects to what happens inside your restaurant. We turn those priorities into practical work.

01 Operations & team consistency

Shift briefings, training validation and management routines that give every service a stronger foundation.

02 Guest experience & events

A more consistent guest journey and an event inquiry process with a clear owner, a response and a next step.

03 Marketing & focused growth

One quieter service period, a campaign your team can deliver, and a way to measure contribution after discounts and added costs.

THE NORTHERN HOSPITALITY TEAM

Hospitality people.
Business perspective.

We’re a team of hospitality professionals with a shared focus: helping independent restaurants work better, deliver consistently and grow with purpose.

Our work brings operations, guest experience and marketing together. We listen to the people running the business, agree on the priority and build a practical way forward with your team.

Experience behind the work.

Northern Hospitality’s operational leadership draws on General Manager experience at The Broadway in South Boston and Wolfgang’s Steakhouse Boston, including floor leadership, team development, service standards and events.

This is our leadership’s professional background; these venues are not presented as Northern Hospitality clients.

Your priorities.
Our shared focus.

Hands-on thinkingClear ownershipHonest reporting

Greater Boston and South Shore

WAYS TO WORK TOGETHER

The right support.
A clear next step.

Not sure where to start? Choose a diagnostic. Have a defined challenge? Go straight to a project. Each engagement covers one venue, with the scope agreed before work begins.

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01 / DISCOVERSTART HERE

Restaurant
Diagnostic

Understand what needs attention and where to start.

$750 / engagement

  • Owner conversation & service review
  • Available operating data reviewed
  • Five ranked priorities in an action plan
  • 30-minute debrief
Scope & timing

One observation or agreed remote review; a two-to-three-page report and one clarification round. Six total hours, including travel. Target delivery: five business days after the booking payment, data and access. $375 to book; $375 on delivery.

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02 / IMPLEMENT

30-Day
Improvement Project

Turn one defined challenge into a working system.

$2,500 / project

  • One operating or marketing workstream
  • A baseline & agreed success measure
  • Implementation & team handoff
  • Weekly updates & closing review
Scope & timing

Choose event follow-up, a service-period campaign, or manager and service consistency. Twenty total hours over 30 days, including travel and one clarification round. $1,250 at start; $1,250 after the agreed day-15 milestone. Third-party costs are separate.

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03 / BUILD MOMENTUM

Ongoing
Growth Support

Keep a focused initiative moving, month by month.

$1,500 / month

  • One written monthly initiative
  • Four 20-minute check-ins
  • Practical implementation support
  • One monthly results report
Scope & timing

Ten total hours per month, including preparation, travel and one clarification round. Monthly in advance for an agreed 30-day term. Each renewal is confirmed in writing. Daily posting, production, ad spend and full venue management require separate scope.

Explore ongoing support

Launch pricing. Scope, timing and terms are confirmed in writing. Ad spend, photography, major creative, daily posting and full venue management are quoted separately. Results depend on the business and implementation.

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OUR APPROACH

Listen closely.
Make it work.

01

Understand.

Choose the priority. Review the available data and what your team can realistically deliver.

02

Put it into practice.

Define the work, the owner and the handoff. Build something that holds up in a real service.

03

Measure & move forward.

Review what changed, what still needs attention and the most useful next decision.

LET’S TALK HOSPITALITY

Your next chapter
starts with a conversation.

Share your restaurant, your priority and your preferred timing. We’ll start with a conversation to confirm fit, then agree the scope in writing.

Greater Boston and South Shore